You can submit an IT Service request to the IT Service Desk by emailing us on itservices@dmat.education

Our Services

  • Managed Support
  • Central Service Desk
  • Remote Support
  • Central Knowlege Base
  • Update & Patch Management
  • Central Service Status
  • Google and Office 365 Support
  • Digital safeguarding support

Need additional support?

Remote Support

TeamViewer allows the DMAT IT Services Team to work on your device as if it was on the desk in front of them. They can perform procedures, check settings, run diagnostics and see first hand now your device responds.

April 2019 Service Desk Statistics

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Support requests resolved
min
Average response time
0 hr
Average resolution time
0 %
Requests resolved within SLA
0 %
Requests resolved on first contact
0 %
Positive user feedback

Tuesday was our busiest day

12am-1pm was our busiest time of the day

Most tickets were resolved on a Thursday